Arnett Mechanical

Good customer service, pricing, overall very satisfied.

If I could give this guy a 0 I would. He did absolutely nothing but take my money and then blow me off. My home warranty company sent him after I was having trouble with my A/C where the fan on the outdoor unit would not start unless I pushed the fan. The unit was still cooling the house fine once I manually got the fan going, but would obviously shut off in the middle of the night and without me there to get it going, I was waking up in a pile of sweat. I told all this to Anton when he showed up, and without doing anything besides checking the voltage he would determine it needed a new capacitor, fan, and motor (even though everything I would read from troubleshooting said it was probably just a capacitor which is just a $20 piece). But whatever, I am admittedly no expert and my warranty was covering everything but my $150 deductible, which I paid Anton as soon as he arrived, assuming he was actually going to do his work (my mistake). Anyways, he said he had to send it all to the warranty company for approval before he could do the job. Mind you when I called the warranty company later they said that was not how things are supposed to be done, and the repair guy is supposed to contact them while on-site for approval, so they can do the job while they are still there. The next day, I was on the phone with the GM of the warranty company because I was having some issues with them (which would not have been the case had Anton done the work while he was here). While I had the GM on the line, he called Anton to inform him that they had approved the job and asked him if they could send someone out that day (yesterday). Anton said yeah, that he would send one of his guys out that day. I get off that call with the GM, about an hour goes by and I do not hear from Anton. I called him, got his voicemail, and left a message. Nearly three hours later he calls me back and says he is trying to move his guys schedule around to get someone out this weekend (mind you he said was going to do it that day) and at the latest, he would be out by Monday. I told him that was not going to work, that I was already sleeping with no A/C (which he was already aware) and that I did not want to keep running the A/C on a bum capacitor because I read that could do more damage. So he tells me he understands and would try to move things around and told me he would get back to me and let me know. The rest of the day goes by and I hear nothing back from him. The next morning, my compressor stopped turning on so the unit was no longer cooling. I called Anton twice, got his voicemail both times, and have not heard anything from him all day. I decided to get a different A/C guy to come out because it was 85 in my house and getting worse. He puts a new capacitor in, and the fan starts right up no problem (which was the whole reason the unit was not cooling in the first place). Only now the compressor is still not turning on. He tries to work around and fix it and nothing. He said it probably went bad from trying to run on the bad capacitor, or from the fan not working (which was due to the capacitor). So now, because Anton could not replace a $20 piece while he was here like he was supposed to, and could not be bothered to return my calls (after he was already paid $150 for doing NOTHING) and give me my money back, so I could go to someone else, I now have an $1800 repair on my hands. Bottom line, he showed up, took my money, did not do what he was supposed to do (and in fact did NOTHING), and now can not be bothered to return my calls, leaving me out $150 and sitting in an 85-degree house for the rest of the weekend. This dude is a full-blown scam. Save yourself the time, frustration, and money and just go elsewhere.

Professional and responsive. I had several questions Anton, the owner himself answered in great detail. He provided options, costs and recommendations.

They are very good workers. I recommend them highly.