HVAC Pro, LLC

To say I'm disappointed would be a challenge with HVAC Pros. Our house in Howell was having issues with the furnace. We have a utility company insurance plan and they recommended this company. When they came to inspect the furnace, they determined it was the heat exchanger. They shut down the furnace, which was the right thing to do IF it actually was the heat exchanger. When we tried to get the furnace back up and running, they said that it would be a week until they could make the repair. I said that wasn't an option. However, knowing it is winter in Michigan, I said keep the appointment on their schedule but I would be working to find something quicker. I found a company to come out that day to do the repair. However, the new HVAC company found that it wasn't the heat exchanger but a gas valve. And they were able to repair it that day. Not a week to wait to get warm again. I called HVAC Pros the next day, left a voicemail canceling the appointment and thought all was well with the world. Fast forward to the following Tuesday, I was notified that HVAC Pros were in the house, had already taken out the heat exchanger without my permission. I immediately instructed them to put back the original heat exchanger as it was not broken. Two days later (Thanksgiving eve), the fire department had to be called as the union valve was leaking. All residents needed to be evacuated immediately. On Thanksgiving Day, I again contacted the company who did the correct and cost efficient repair on furnace and they determined that the valve was not even finger tight and the wiring for the heat exchanger could have cause the furnace to explode. To say I'm infuriated is no understatement. To put our residents in harm's way is simply immature and horribly irresponsible. My recommendation is to be very careful with this company.

I purchased an old mobile home (1974) with an old furnace that needed some minor work and maintenance. I have used HVAC PRO three times for 3 different issues over the last few years. Always great, knowledgeable service at a reasonable price and quick, too!

Just want to convey how impressed I was with the professionalism that Tech Ryan had in my furnace repair this week. On top of clearly knowing his job, he actually seemed to love what he was doing! This reflects in not only his work, but the company as a whole. Thanks, Ryan!

Matt is highly knowledgeable, and is a true HVAC professional. Very honest guy! I completely trust him and his crews to perform any repair or install perfectly. Whole-heartedly recommend Matt and HVAC Pro! Great job guys!

Wow were to start this is my very first review so you know it’s meant for a reason i been dealing with Matt and the hvac pros family for decades now not only are they the only hvac guys allowed in my house but also my family members .only guys I would ever recommend and with every recommendation it’s always the same.I know there prices are more than fair but they are a company that you know you are getting what you paid for and more. Would pick then100 out of 100.

Great experience with HVAC Pro. Knowledgeable and efficient techs as well as friendly. We are delighted with our new furnace. Thanks Ryan and Steve!😃 …

Lost my a/c and they were sent out by Consumers insurance plan. Mark was super, very professional even when he couldn't come within the time slot arranged, he called and kept me informed as to how soon he could arrive. Most other service people, when they aren't going to be on time, just let you sit wondering what is going on. These folks called all the time and worked with my schedule. If they work like this on a subcontract situation, I bet they are right on top of things when they hired directly. 5- Stars ++

My furnace failed leaving me and my family, freezing cold in one of the coldest days in Michigan in six years. HVAC pro was able to get me same-day appointment.. the technician, Steve Luallen, was super professional, knowledgeable and fast and got my heat working within 30 minutes. The fact that he didn’t try to sell me a new furnace or anything like that tells me that I can trust these guys . I would highly recommend them to anyone.

We were without heat at the coldest day of the year and Daniel from HVAC PRO came to the rescue and fixed the problem within an hour after his arrival. Not only was Daniel very adept at his job he was the most polite and responsible man to do business with. I highly recommend this company if you want your furnace fixed right.

DTE sent out HVAC Pro to replace our warrantied water heater. Tyler and the whole team were super great to work with. Very respectful, timely and quick service. 10/10 recommend.

We had a problem with our A/C. They sent us Ryan Harvey to help us. He was beyond helpful, kind and diligent on how to fix it. Can’t thank him enough

DTE sent out HVAC Pro. Steven. We could not be happier with his Service. Did an Amazing quick fix, but took time to check out everything & thermostat. He was on time professional and respectful. Been gone 20 mins house back down to 72 after 80 most of the night. Thank you Steven

Ryan showed up and was so knowledgeable! Fixed the problem with the AC in no time! I highly recommend this company! Thanks Ryan and HVAC Pro!!!( wish I could give you more stars)

The worst company I ever dealt with, I had a service call the AC blowing hot air. Their technician came in stayed in my house for six minutes only and left without fixing or checking on nothing and when I contact them the next day their customer service gave me the runaround and did not answer any of my questions .

I called Consumers to have our A/C looked at because it wasn't running very cold. We have an appliance service plan through them. I called right before Memorial Day weekend. Mark, from HVAC Pro, came out on Saturday during the holiday weekend. He was very nice, professional and knowledgeable. He looked at the furnace, condenser, thermostat and pump. I asked him a lot of questions while he was working and he was very patient with answering all of them. He explained everything he was doing and what all the parts were and what each part did. He said the unit was a little low on freon so he recharged it. I could tell, just from talking to him, that he really liked what he was doing and he liked helping people. I will request this company the next time I need HVAC work and I'll definitely recommend them to friends and family.

Buyer beware. Can't keep appointments. No communication. Denies any responsibility. Called Consumers Energy Appliance Service Plan for a repair on our furnace. A technician from HVAC Pros was sent out to diagnose the problem. The technician diagnosed the problem and indicated parts were necessary. He would order them and they would be there in 1-3 business days. Three business days came and went, no call. On the fourth business day, the following week Monday, I called his cell to get a timeline. No answer and the voicemail was full so I could not leave a message. I called the next day, Tuesday, to get an update and, again, no answer, voicemail still full. I then sent a text to the technician requesting a status update. He later responded that "Sorry was gunna call Just picked up part yesterday. Let me check my route an see what's available for a time. What's your schedule like." I responded with several open times and days. His response, "Ok. Probably be later afternoon evening or tomorrow sometime." My response was, "Today is possible, busy tonight. Tomorrow is also good." In the meantime, I ended up calling the office to schedule and was put on the calendar for the following day, Wednesday between 9 am and 1 pm. Wednesday was the 9th day without heat for my family of 6 with 4 daughters under 11 years old. At 11:40 on Wednesday, I received a call that the technician was running late from the office. After explaining this was unacceptable, and indicating I would have someone else come and fix the issue subsequently sending the bill to HVAC Pros, I asked for the owner who was, not surprisingly, unavailable. I left my name and number for a callback which was received about 25 minutes later. The owner was standoff-ish on the phone, accused me of lying, and not concerned with the fact that we had been without heat for so long. He went on to say "you're not our only job, we have other jobs." He also stated (since I was obviously lying) he would check his technician's phone to make sure I wasn't making up the fact that the technician had not initiated any contact to update me about our repair. The owner then went on to try and hang up on me because he did not like my opinion of the lack of communication and inability to get repairs done in a timely manner. Do not use this company if your time is valuable and you need something accomplished in the time promised. If going without a service for 9+ days is good for you, this company has you covered. Response to the condescending owner: I did call the office to schedule. If not, I would have waited another few days/weeks for heat. My reason for calling the technician? That was the only phone number we were provided. We did all the communicating, there was none from your company. You were not spoken to rudely. The fact that your company can not keep up with the workload is factual and not rude. The fact that your feelings were hurt does not mean its not true and does not make the comments rude. If communication were kept up, or in this case attempted at all, we would have known there was a delay in parts, but, as already noted, no communication was provided by anyone from HVAC Pros. Tough to understand these things (parts delay) when they are not shared. I find it really ironic that when I, again, initiated communication via a text (the only way any communication was made by HVAC Pros until my complaints), all of a sudden the parts were miraculously available. The text your technician sent me (you know, communicating through the office like you indicate should be done), said the parts had been there the prior day. Furthermore, we were very patient while waiting 9 days for heat, the problem was your company kept putting us off. Every scheduling, outside of the initial scheduling, was not upheld on your end, even with multi-hour blocks of time. Going forward, we will definitely avoid HVAC Pros unless we want to wait for service for several weeks.

I had called DTE about furnace issues, this company came out, told me what was wrong, explained my options. They called prior to the appointment to let me know they were coming. Called March 13th to get an appt to get the new furnace, figured a two week wait, but was able to get in the same week, they called before getting here and got here earlier than expected. They were extremely polite, cleaned up their mess and explained everything to me. Would highly recommend them in the future!

I had my furnace go out yesterday and called DTE to set something up since I'm covered through them. They sent out Steve Luallen from HVAC PRO LLC. The appointment was for between 12pm and 4pm today but he called at 11am and asked if it was a good time and came in and got it up and running by 1130 am. The draft motor went bad and he had a part in his van since it was a common part that was used by a lot of furnaces in my case (might not always be that way). I appreciate the response time and the work done. Can't comment on pricing since i was covered through DTE.

I would highly recommend HVAC Pro! Ryan replaced my condensation pump. He quickly diagnosed the problem, was professional, kind and went above and beyond for me! Thank you so much!

Matt and his crew installed 2 new AC for my 2 story house and couldn’t be happier with the price and installation.I liked them so much I talked them into doing my place up north too with a heat exchanger.Thanks again

I called dte appliance plan for water heater that wouldn't light they sent this company out on a Saturday no less diagnosed the problem and back up and running in less than half hr. Service tech was very nice polite and helpful.

Matt and his techs have replaced a water heater, made repairs to a furnace and air conditioner in our previous home and replaced an air conditioner in our current home. The techs are professional, go out of their way to figure out problems and are patient when you hang around asking questions. One tech, Steve, diagnosed, got the parts and repaired a gas fireplace and a pool heater. He can fix anything. The owner, Matt, either answers the phone when you call or calls back as soon as he gets the message. Today I ran into wiring issues while installing a wifi thermostat. I emailed Matt requesting Steve come out and take care of it. Instead, Matt talked me through it successfully, saving me a service call. HVAC Pro will always be my go to company for hvac needs.

I had an in-line hvac duct blower motor give me issues, the motor would always overheat and it sounded horrible. Steve was able to diagnose the issue right away and provide a solution within a very reasonable time frame. I’m very happy with the service, continue to use them, and refer the company to others. Thanks a lot !

They called and let me know they were on their way. They were on time and realized the problem right away. My motor had locked up and needed to be replaced. He was friendly and very informative. It took hardly no time to replace the motor and I had heat. Great company!