Comfort Tech, Inc.

This company is so shady. They installed a unit in my home and within one week I had technicians over trying to fix the unit from freezing over. I was told that the unit didn’t have enough Freon. I had to call them again within weeks for them to come out and fix the unit again from freezing over. I was told that there might be a leak somewhere in the pipes. Then was told there was no leak. That there was too much Freon. Over the course of a couple of years they had to keep coming out to figure out what the issue was. Then I was told that there was not enough ductwork for the air to flow properly which I’ve already had two units installed and both worked just fine. Calling these people once again the following year I was told that they no longer service residential area only commercial work. How convenient. This company is shady and cannot take responsibility for their lazy work.

After our 3 year old son was diagnosed with Leukemia we started thinking of how clean our home needed to be. I called Brandon to ask about cleaning our duct work before our son's return home. They stepped outside their commercial heating and cooling work and offered to replace our ductwork inside our home at no charge. Several men volunteered to work on their Saturday off to clean and install. We would like to thank you Mark, Brandon, Ivan, Chris, Alex, David, Aaron, and all of Comfort Technologies for helping our return home be a clean safe one. Highly recommend these gentlemen!

We have two suites at 6607 Hillcrest Ave Dallas, TX 75205, Suite 100 & Suite 200, which we sublease Suite 200 to a spa. We have been doing business with Comfort Technologies over a year for both suites, which have two different AC units therefore we were being billed separately. Our tenant at Ste 200 called to let us know that her AC was making noises and not cooling. So I called Comfort Technologies and spoke with Jacob who advised that they would have someone out today within 2-4 hours. Our tenant called and spoke with Jessica and advised that she would be at location to meet the technician at noon, than Jessica called her back and advised they would bill her hourly for waiting because their technician was going to be there early so they will have to bill for waiting. Therefore the conversation did not go well. So Jacob called me and told me what happened with the conversation with our tenant. I told him that I agree with our tenant and that if you are not able to have someone there at noon than maybe you should give us the option to reschedule therefore we are not being billed for the technician just waiting until noon and he told me that he did not understand what I was stating. But eventually he agreed to have the tech come at noon. Also in the email from my tenant of acknowledging that their AC was having issues, advised that their unit has not been serviced for over a year, the same time frame we have had a contract with Comfort Technologies. So I contacted Jessica about these and she advised their tech Oscar went out to the location in Feb 2020 and that see would send me a tracker and images. I received the images and tracker and the images reflected Ste 100 but was invoiced for Ste 200, and the tracker reflects that the tech was at 6607 Hillcrest Ave Dallas, TX 75205 but no suite number. I sent Jacob and Jessica an email advising that the images do not prove the tech was at Ste 200 and Jacob emailed the following: Loquanet, I have terminated our agreement with impeccable pig. Thank you and have a great day. Respectfully Jacob Wheeler Vice President I called Jacob and with me cordially explaining why I needed proof of services he hung up on me. I called back and he answered and I advised if he would just send me the image with Ste 200 he said this was ridiculously and hung up the phone. We had been paying Comfort Technologies for over year for services that they can not prove they had done.

My wife and I own a small business in the home services industry, so we're especially picky when choosing any company that will be sending a technician into our home. We were thoroughly impressed with the entire experience! We were having some balancing issues (a couple rooms in the house much warmer than the rest) and Comfort Technologies L.L.C. sent out Eli to help. He called ahead, showed up on time, was pleasant, professional and respected our home/property by wearing shoe covers inside and was careful moving around the house with his tools. He worked quickly (respected our time), figured out the issue and fixed it in no time. He had some recommendations, to help our A/C system run optimally, but was never "salesy" (no scare tactics or high-pressure). The company even followed up several days later. The temperature throughout the house is balanced now. We couldn't recommend Comfort Technologies any higher and have already recommended them to a couple of our friends.

Last year both of my systems went out (2 outside units and 1 of the 2 inside units). Comfort Air came in and replaced both in a timely manner with professional techs. 1 year later I notice an issue and within 1 hour a tech is at my house and finds the issue (manufacturer defect, not anything Comfort Air did). Got us up and going for the evening until the part could be replaced next day under warranty. Great company, great techs, great service.

Im just so happy I used this company. I have scheduled my maintenance for next week with Rudy the company representative. Today one of the units that were suppost to get maintenance next week stop working, I call rudy to ask if I can get someone to come and help me, literally 20 mins later a very professional technician showed up and check the unit, 15 mins later he told me up front what rhe problem was and how much it will cost to fix it. Pretty nice and simple. As a Arlington Business owner I can't as for a better service, they are quick, clean and Honest! Thank you for the service!

About 3 months ago, we had Zachary, Romero and another guy (sorry the name escapes my memory) did a fantastic job fixing our home air conditioner. Took a leap of faith choosing a company that is not mainstream (in my opinion) or very marketed like a1 air etc. Pleased with the work done and it is still working great. Thanks again guys, my family and I have ac comfort during these brutal summer days.

Kiel and the team at Comfort Tech has helped me out on numerous projects. They are always quick to get issues handled and do great work. Highly recommend!

AMAZING SERVICE. Wow! I couldn't be more pleased. This company continues to support us in all the ways. These dudes are prompt, reasonably priced, and always answering the call. Thank you for your continued support and donations. SHOUTOUT TO BIG C!!!!

Service is impeccable and amazing. Not just the service, but really, the customer service is what shines through. Not only did we end up with our A/C working within the day, everyone was extremely helpful and understanding. If my A/C goes out again, you better believe we will be calling them again. Awesome!!

Ridiculous Prices. Tech was at our place for less than 30 minutes but charged for 1.75 hours. The quote they provided was 3 times that of competitors. WILL NEVER USE THEM AGAIN

Wonderful company! The employees were polite and professional. The work they did was top notch. I am extremely happy that I went with Comfort Technologies.

Best of the Best!!! Great service friendly technician that answered all my questions!! Quick and easy didn't waste anytime taking care of our AC issue!! Thanks Comfort Tech!

A great family owned company and they do great work. Awesome people to do business with.

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We have had Comfort Tech to replace both of our AC units three years apart. We were considering some upgrades and David was very helpful in discussing options and answering questions. We were well pleased with the work he did in our home and called him back to replace the second one three years later. <br />

Our >15 y.o. HVAC had finally kicked the bucket. Comfort Tech is the company that our home warranty company recommended. David got in touch with us immediately, and was at our house for an assessment the next day. Our unit was so old that he couldn't read the model number for parts etc.. He took care of calling the warranty company and figuring out what we needed. It only took a week for everything to come in and for David to have it installed. We were very impressed with his work ethic and his efficiency, especially considering it was the beginning of summer and he was overloaded with other calls. My only complaint would be that David often seemed harried and maybe a little unprofessional ( the first time we met him he was on the phone with another client while in my home), but overall I would definitely use Comfort Tech again.

My 12-year-old HVAC unit died last May so I contacted several HVAC companies to bid on a new unit. Out of four companies contacted, one never showed (the technician said he could not find my house …. strange in this day and age with cell phones and Google maps. One did not meet me at the scheduled time but did come after I had left for the day … then he spent 4 days playing phone tag and begrudgingly gave me a bid over the phone . Two companies actually showed up when they promised and provided written bids. <br /> Comfort Tech was one of the two who did show up when promised. At the time, I researched them there were no bad write-ups in the Knoxville BBB but there was no reference for Comfort Tech on Angie’s List. Comfort Tech was on a list of certified energy specialists provided by LCUB, which they say is not an endorsement of any of their listed companies. I chose Comfort Tech for two reasons: they were good for their word about meeting my schedule and they beat the other company in price. <br /> My old unit died within a few days after the devastating hailstorms and tornadoes that swept through east Tennessee and it was hard to locate anybody in the construction trade on short notice due to all the emergency work I was renovating the house at the time and not living in it. Comfort Tech is a small family owned business (the McCurry family) and I knew they were scrambling to try meet new contracts and help those who were adversely affected by storm damage. We worked out an arrangement that they would do the job as they could squeeze time in and in all it was 4 weeks to final inspection …. so I cannot really say if they would work in a timely fashion under normal circumstances. <br /> The Comfort Tech crew was skillful, cleaned up after their job, did not do any damage to my house or yard, and delivered what they promised at a reasonable price. I would recommend them to anyone. I especially liked that when I called them, I could either leave a voice mail on the boss’s phone or would get the boss. With the other companies, they used a call center to relay messages (I never got the reps on the phone) and it was very irritating to play phone tag. With Comfort Tech you do not have to work through reps and middle men. They do what they say they will do when they say they will do it… something very rare today.

Great.