A-1 Finchum Heating & Cooling

The team of Noah with lead Jerry performed the repair and were professional and courteous. When a problem arose at the end another technician, Doug, was called in who quickly diagnosed the problem and had the unit running as expected in a few minutes. Very pleased with the service and if we were staying in the area would use for all HVAC needs. T Hallwachs Farragut TN

Tech was very friendly and explained in detail everything he did. Did a good job of cleaning the condenser.

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It was so so. I wasn't impressed with them. They did the job and didn't do anything wrong. They just opened it up and said everything looks fine. That was it. At least pretend that you are doing some work. They came right on time.

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I have them come out every year to check the system. The price for them to do that is $75. On the thermostat they include their companies information, so I can call them right away and I find that to be very helpful. They test everything, even how long it takes the house to heat up. They answer all my questions too. They always come out right way, when they say they will. I have not had any problems with the system so far. It is nice that this company is local to my area.

See above <br />

I would recommend them for their professionalism, price, and knowledge. I haven't had any issues with them.

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The technician used many scare tactics to try to get me to buy a new unit. <br /> First, I was charged $89 to come for a visit to and quot;diagnoseand quot; the problem even when I told them I just needed refrigerant. Then, I was told that I was 4 lbs low and the unit would just go out on me in the middle of the summer. Then, I was told that I had rare refrigerant R22 and it costs about $89 per lb. Then, I was told that a new unit would help my house sell because inspectors look at the age of your AC unit. <br /> I told him that I would discuss with my wife and get back with them. Filling with refrigerant was going to run almost $500, so I wanted to make a good decision on buying a new one before I acted. He said that his and quot;designersand quot; would be calling me to schedule a time to come out for installation. I said I had not chosen that option yet. <br /> I called another company and he came out and filled with 2 lbs of R22 at $18 per lb, so my bill was less than $100 and my house was cool by nightfall. It has been working fine ever since. It has a small leak, so I will have to refill it again, but that is much cheaper than a $5K unit I was quoted from A-1. <br /> BTW, you can't tell how low the unit is on refrigerant until you hook up the tank and weigh it afterwards, so I don't know how the A-1 technician thought it was 4 lbs low. <br />

See above. Very dissatisfied with this company from purchase through latest service. Will not do business with them again. <br />

We purchased a new home in 2003. It had a NEW Goodman brand HVAC, (3.5 ton / 92,000 BTU). Granted it has been working for 10 years, but we were surprised to have the problems A-1 F. said existed. We have ample house insulation, and we’ve always tried to be energy conscious --not overusing either the A/C or furnace. <br /> Earlier, in April, we had our yearly A/C check-up. We were told by the repairman that it had a slow Freon leak. Because of the new regulations, he had to replace the refrigerant with the newer, gov’t regulated product. He also advised us that the A/C would need replacement soon. Someone from their company called about a week later --wanting to come out and sell us a new unit. We declined. The A/C ran fine throughout the rest of the year. (It was warm through early November). <br /> We then had our annual fall check-up. We were told everything was fine. Approx. 3 weeks later our furnace stopped working. We called the company Friday (Dec. 6), and a repairman came out, said it needed a “flame sensor”. They would have to get one from a parts store –which was closed over the weekend. On Monday morning (9th) a different repairman came out, said it was NOT the flame sensor, but the heat exchanger was cracked, and pointed to a small dark streak. He told us we needed a new HVAC. After he left we called the company to complain about this sudden change of diagnosis. The first repairman called us <br /> back immediately to say there was and quot;no crack, it must be a mistakeand quot;, and that and quot;someone would come out to recheckand quot;. <br /> Several hours later we discovered two men in our backyard ‘looking’ at the HVAC –they did NOT ring the door-bell, knock on <br /> the door or phone to say they were there and on our property. When my husband went out to talk to them, they again pointed to the dark streak and said the furnace could not be repaired. Even though it took over 3 days to get a repair part, they then said they could have a “brand new HVAC installed that afternoon” for us. We said NO. It was upsetting that they were again pushing a new machine on us. <br /> We did purchase a replacement HVAC from another company, and we did note that there was now a definite indentation <br /> in the area of the small dark streak. It is certainly possible that we did have a crack in the furnace, but --in that event-- both company repairmen were wrong in their original diagnosis (of leaky refrigerant and flame sensor). We didn’t have any problems with the A/C, and before the two men showed up (we have no way of knowing how long they were there, or what they were doing to it) —we don’t know if that really was a small crack or simply a dirt streak found during the earlier Monday ‘repair’. We also know that some from their company are incompetent. We just don’t know who to believe. <br />

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We have rental properties and had two HVAC units go down in the same week. A-1 is prompt, efficient and handled the replacement of both units with minimal inconvenience to our tenants and to us. They are not the cheapest company in town, but you get almost immediate response time even on weekends. We were very pleased with the level of service they provided. <br />

The technician followed up exactly as he said he would, got me a price on the part and labor, and when I approved it, he was actually early from a previous appointment and did the service. He also let me know about a maintenance agreement deal with his company that was being offered at a special price which would provide me with a substantial discount on the service and would provide me with an additional and quot;freeand quot; service call for any other problems I might have for the remainder of the year. A great recommendation! The technician was honest, punctual, professional and courteous. He stayed with the job from the initial weekend visit, got the part, and completed the job the following Monday. That's great service and I will continue to use these folks as long as they are in business and continue to be responsive. <br />

see abive <br />

They've always done exactly what I needed.