Burdick Plumbing & Heating

Best most professional fair and fast working** Plumbers in Central Illinois. This is the only company you need to be going with easy scheduling easy appointment availability. And know it’s your lucky day if their technician Teddy shows up! We only schedule and book with him we think of him as our own personal Plumer and can’t say enough great things about his amazing ideas, opinions on the different jobs and waterlines placement for where fixture should be. And always on time and they all work really fast no one’s out talking on their phone at the truck. No one’s out having a cigarette at the truck they clock into your house, work fast and clock out with the job done!

Great service. Called today and it was fixed within hours. Teddy the plumber was courteous and did a great job and it did not cost us an arm or a leg. Will use them again.

Called for plumbing issue whoever works there answering phones is useless. the lady that worked there in january was great she said she would call me back and she did this new person has no clue they changed my time and didnt tell me and never told me price just charged my card; updated Nov2023. Again, similiar issue with them (thought i would give them a third try since they are union and family owned). I miss the girl who worked there in Jan23

Great service, very fair price. These folks have continuously, been there for me when I’ve had a crisis or simply tried flushing too much TP down the toilet. They have my highest rating and sincere thanks. Been a customer for at least 20 years.

I spent 6 months calling them multiple times just to try to get an estimate!! They kept telling me that it was a scheduling issue because they needed 2 people on site to do the estimate (funny, none of the other companies I got estimates from needed 2 people). I even had another well known contractor in the area try to use his clout to get them to come out... and they never did. 6 months and they could not find 30 minutes out of any of those 147 days (I first called them April 4th) to stop by for an estimate... or even get back to me to schedule something. Now, I'm going to give them the benefit of the doubt and say, even though I've never done business w/them, and don't personally know anyone there.. perhaps there was someone that works there who saw my name and secretly hates me, and told their estimators not to do any business w/me. Because sadly enough, even though that would be shady and petty, that's the best case scenario for this situation. The worst case is that grossly apathetic to their clients. Perhaps they are good with industrial/corporate work, but if you are a residential customer, it is painfully obvious that they DO NOT want your business.

I experienced the same issue as another person that commented. This was for a commercial remodel project. The person who answers the call provides email address for quotes. You send them all of the necessary information to quote and then follow with phone calls and emails that are ignored. The concept of courtesy does not appear to exist within this organization.

This company mostly does commercial work but can do residential. There commercial workwork is outstanding! Done correctly the first time as it should be. They deal mostly with large roof top units, chillers and larger. They also have the best boiler repair guys on staff. They can be hard to get because they are in demand by most of the large companiea in the area. They are not cheap but they are the best around. For AC repair and boilers request Brian.

I just wanted to write this review and say how amazing they are we called today with an emergency situation at our grandmas and they squeezed us into the schedule with in 20 minutes and didn't charge an arm and a leg!! Thank you so much!!

Spoke with doug. Never returned my call. Even if you didn’t want to do the job, be respectful and answer me back.

The plumbers who took care of my repairs were great. Went the extra mile. Highly recommended

Great family they have been around for generations!..Doug Burdick is quite accommodating, informative and very much a gentleman...

Installed a new kitchen faucet Would highly recommend getting these guys for any job

Wonderful service, I would use them again.

Great service and great people!

Never showed up when we scheduled a time ..

Awesome service with a prompt repair.

Quick service as usual.

Fast and good people

No called no showed my appointment.

Really impressed with the level of professionalism and prompt response in helping to deal with an off hours emergent issue! Thanks!