Wm. Masters, Inc.

Absolute pros.

Completed estimate. Got a follow up call after the estimate. Scheduled a time. Received a call back advising of an earlier date. Tech came out and completed the project.

Great! Would hire again!

Our brand new system was not heating properly. Gary (FIVE STAR EMPLOYEE) came and fixed a problem. It was not straight forward and he had to do a bit of research, but he made it work better than it ever had!. He came back the next day and changed the filter and rec-hecked the system. We were warm and snug after his dedicated service! Thanks for the GREAT experience.

Plumber found & resolved multiple problems, at least one of which I was unable to resolve on my own.

Excellent! Timely, professional and knowledgeable! Mark and Joel Rock!

Outstanding customer service!

Randy provided outstanding service! He researched our tub that we moved from Indiana and performed extensive quality work to discreetly power the tub in a difficult location. Superb customer service!

Bad. They could not identify the problem and charged me!

The service was excellent, it was hot that day and they came out and serviced our air conditioning unit almost immediately and they did a great job. High Quality with a reasonable price.

The technician showed up as scheduled. He explained to me what the issue was; rewired the existing switches. I was charged for a standard service call. I'd definitely call Wm Masters again!

Mark had a new faucet in his truck installed

The plumber arrived 1/2 hour late after going to the wrong house. We ended up getting charged for this time. The plumber worked on the sink first. After I explained what the problem was and expressed concern it might be a venting problem, he got out the power auger and proceeded to auger the drain for about 20 minutes. He then said, "let's go to the basement and check the pipes. I hope I didn't put a hole in one of the pipes." Not exactly words to build confidence. He then said the problem was fixed. He said the toilet noise was due to a faulty valve. He did not have the part with him and had to go purchase it. After replacing the part, the noise was gone. Later that day, the noise returned, and I noticed the sink was backing up again. I called, and he came back out, augered the sink again, then said "it was some kind of venting problem." Really? He said he would give me the names of companies who dealt with that issue, but never followed up. He determined the toilet noise was coming from the assembly inside of the tank, and replaced that. The problem was solved, but the assembly has a very slow leak which causes the toilet tank to fill up at various intervals when we are not using it. In short, he misdiagnosed both problems and we essentially paid $270 for a $12 part that was not installed properly. We will not be using this company again.

Arrived on time. Was very professional and knowledgeable. Only recommended part replacement if it was what was truly needed. Price is a little higher than some, but still reasonable.

Brenda is my regular, and is always prompt, professional and competent.

Excellent. Everything was done to expectations

Tech was thorough and unit has been running great!

Everything was done as expected. The technicians were friendly and helpful when explaining the new system.

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Showed up on time and did a great job.

Perfect explained above

Good service

They've always done a really good job for me. Overall, they're very good.

The complaint I had with them was that I think their prices were a little bit high, but they worked with me on the price.