Connecticut Air Systems

I cant say enough about this company. They consistently do a great job. They are low key, fair on pricing and have very competitive rates. We use them for our geothermal maintenance and whenever we have a repair. I made the mistake of getting a quote from another company and was so sorry after I got a quote that was nearly 3x what Air Systems had given me. Call Maria for a fair rate.

Excellent service and attention to detail. I have worked with them for over 30 years and clearly they are one of the finest companies I have worked with. They installed a central air conditioning system and we have had excellent performance and service. Everyone I have recommended to Ct Air Systems have had similar positive experiences.

We have worked with CT Air Systems for the past 3 years. It helps a lot to have such a good partner. Our heater went out and they were out to inspect it the next day. After 23 years, it was time for a replacement. It was cold enough in our home that we needed the work done quickly. They worked with us to find time for installation the same day. I researched cost and they quoted us a very fair price. They did so knowing what a tough spot we were in. I can’t recommend CT Air Systems enough.

My wife and I have worked with CT Air Systems over the last 3 years and had great experience with them. So when we decided it was time to install a new condenser for our central air system and a mini split duct for the 2nd floor of our home - our biggest HVAC project to date - we decided to go with CT Air Systems. During this project I was pleased with how the team worked with me to assess the needs of our home, developed a plan for installing the systems, answered all of my questions throughout the process and on the day of installation the team was professional, effective and efficient. For all of your HVAC needs, I recommend CT Air Systems highly.

I had CT Air Systems install a new central AC system in our home about 7 years ago. The owner himself came out for the initial quote. Work was done without issue and the 2-speed Bryant system has been excellent. Have had them back once per year for service, no issues.

Had to replace my old hot water heater. They were here in less than 30 min on a Tuesday morning. Real pros! Installed it quickly, stayed til they knew everything was A-OK and were very courteous. Also very reasonable. 5 stars for sure!

Recently I converted from oil to gas. After speaking with a few companies Connecticut Air Systems was highly recommended to me. Tony stopped by to give me a quote and my mind was settled. The installation of intake & exhaust pipes, the furnace and humidifier is impeccable. Their attention to detail and appearance is amazing. I am a delighted consumer and recommend CT Air Systems without hesitation!

Had them come out 3 times now. Every time it's been quick to schedule (often same day), they diagnosed the problem, and were able to fix it on the spot. Real helpful too with answering questions, explaining how things work, even fine-tuning airflow into rooms that stay too hot/too cold.

We were referred to CT Air Systems last winter (2018) from our neighbor. Been meaning to share for a long time, we highly recommend this company! Our furnace stopped heating during the coldest time of last winter. The technicians worked tirelessly to find the right "board" needed for the operation of the furnace. The furnace is older and not installed by them! We were just so impressed with their customer service, the kindness and professionalism of their technicians and determination to make the furnace work properly! Again, over a week ago, we had a technician here, Adam, for routine GHM maintenance. He is a great guy, so knowledgeable and proud of who he works for CAS!! Thank you for making us very now long time and delighted customers! John and Gerri Jemioto Ansonia, CT

Good for installation but horrible for after service. Refuse to give service appointments after 4pm or on weekends. Refuse to give time other than in 3 or 4 hour blocks i.e 8 to 12 or 1 to 4. No use for people who have jobs to be at --a company attitude is 'take a day off' to wait for the technician! Really poor approach to customers. Expensive and not worth it if you need after sales service or yearly maintenance (and who doesn't need after sales servicing for aircon units?)

Ct Air did an excellent job installing a mini split system in my office. They were on time, clean and professional the system works great! Thank You!

They are very responsive and stand by their work. We have used them for many years in private homes and office buildings. They come quickly if there is a need and always very professional and honest. I would recommend them without hesitation.

Tony, Amy, Maria and the rest of the staff are amazing, they came out diagnosed our problem and within a few We had a new condenser installed at a very fair price, The installers and technicians are all very professional and do a very good clean up when completed, I highly recommend them.

We have been using CT Air Systems for over a decade. Extremely dependable and professional. I recommend them highly.

Dont ever use this company as they are the worst of all to do the after service of your system. when they need your contract that time they give you all assurances that they will be there to fix it and the 2 times I called they were totally not there and we were left without any Airconditioning when we needed the most. WORST OF WORST

Tony is awesome. He and his team did a good job. He replaced the condenser and coils in the hvac

Came and fixed the problem quickly on one of the hottest days of the year! Great service -- friendly and knew their stuff!

Excellent company , great service.

Prompt, professional, clean, too many positives to list.

The best!!

Let me say at the outset that I was impressed by the professionalism, efficiency and courtesy of all the staff members of Connecticut Air Systems that I dealt with. I called Connecticut Air Systems for an estimate to replace my 40-year-old HVAC system and made an appointment for Tony (the owner) to come out to provide an estimate. He came by on 9/22. While he was gathering the information, I asked if they would rewire the thermostat to have include a common wire so I could install a Nest Thermostat. He said they would do that. I asked if they could supply the thermostat or if I should, and he told me, either way. I asked what the timing might be, and Tony said he was booking out into November and December as many people were replacing old systems. He said my job could be done in a day, and he might able to work it in earlier. After he left, I got another estimate from my heating oil vendor. Their representative said his company did not install smart thermostats, but could check if they would rewire the system so that I could. It didn’t matter, as his estimate was much higher than that from Connecticut Air Systems and didn’t mention the thermostat rewiring. I contracted with Connecticut Air Systems on 10/16 and they arranged to install the system on 10/27 (much sooner than I expected.) The entire installation went well and took about 6 or 7 hours. In the evening a day after the installation, I smelled something burning and saw white smoke coming out of the furnace. It appeared to surround the burner. It did not occur again later that evening or the next morning, but I called Connecticut Air Systems anyway at about 9am that morning. Tony and a technician arrived about 30 minutes later. I told Tony that I wasn’t sure if I should call as the installer told me I might smell some burning right after the installation, and I wasn’t sure if this smoke was part of that. Also, the problem only occurred once and seemed to have gone away. Tony said I was right to call. The technician tested system and found that there was not enough draft in the chimney. Tony explained that the low chimney draft would not be a problem during cold weather when the furnace would be on a lot and the chimney liner would heat up to create more draft. I think he said this tends to be a problem in older homes. Mine is about 70 years old. (I did an online search later and found that many people experience flue problems when installing a new furnace as the new furnace may not be compatible with the existing flue pipe.) Tony explained that when the weather is not that cold (as was the situation that day), the furnace is on for less time and the chimney doesn’t get warm enough to create enough draft causing back pressure on the burner. This can result in oil seeping out of oil inlet tube and burning to create the white smoke. The technician spent about a half hour adjusting the burner. Tony said to call if it happened again. On 11/5 an extended warm front moved in and the weather became very warm (in the 60s) for over a week so the furnace didn’t operate a lot. On the morning of 11/7, the furnace smoked again, although a lot less than the first time. I called and spoke to Tony. He said he was going to order a new control for the furnace that would turn on the fan before the burner started to get the draft going and also turn it off after the burner stopped to keep the draft going. I expected that it would be a few days for him to get the device, but about 3 hours later Tony’s assistant called me and asked if the technician could come by in an hour to install it. He came and did the work. The weather remained unusually warm the rest of the day and for the next week with no recurrence of the problem. Nor did the problem reoccur after the weather turned colder and then warmer again over the next month. I was very impressed by the quick response of Tony and his team to this issue. They demonstrated excellent customer care. The entire process from initial call for an estimate through scheduling, installation and follow-up exceeded my expectations.

From the initial estimate meeting to the actual work and some followup repair, our experience with CT Air Systems couldn't have been better. Our house, built in 1901, has a hodge-podge of layered climate control systems: an oil furnace to heat one part of the house in the winter, a heat pump to cool/heat the upstairs and an addition, but no cooling other than open windows on most of the first floor. The heat pump was nearing the end of its useful life at 25 years, but we were also tired of being hot during the summer in the downstairs areas, including the kitchen. So we collected estimates for cooling solutions and heat pump replacement. Tony from CT Air Systems visited for the estimate, and went over various options with us for cooling the downstairs hot spots, including installing a cooling system to utilize the existing furnace ducting. He was knowledgable and thorough, listening carefully to our needs and explaining in detail the pros and cons of various solutions. In addition to the heat pump/blower replacement, we settled on a ductless system, with two "heads" for the downstairs, and a third one in a third floor attic space renovated as a home office. The price was a little higher than another estimate, but not extraordinarily so. The job was completed over two days, with most of the work happening on the first, needing just an electrician to wire up the new ductless heat pump on the second day before things could start actually working. The initial day went like clockwork, with two fellows appearing promptly in the morning to start dismantling the heat pump blower in the attic and removing the old heat pump unit outside. A bit later, another crew arrived to install the ductless system. At this point, it began to rain heavily outside, and this kept up for several hours, but they worked through it. I wish I could remember the names, but one guy worked outside in the driving rain for most of this time. Everything was installed by the afternoon, with the new heat pump and blower working fine. The following day, an electrician wired the ductless system and someone from CT Air Systems arrived afterwards to fire up the heads and give us a tutorial in running them and the system in general. At every point in this process, the people from CT Air Systems were professional and courteous, working efficiently throughout. Update, 9/4/18: We discovered that water was leaking from our third floor, down the side of the house near where the ductless unit there had been installed. Since the water stopped when we turned it off, we figured that there was some issue we couldn't see in the walls where the conduits ran out to the ductless heat pump. I called CT Air Systems at 9:00 a.m., and by 11:00 a.m. they had someone at our house who identified and fixed the problem without any cost to us since the issue had stemmed from some fittings which had loosened after installation. While it would obviously have been better had the problem not occurred in the first place, I was impressed with how quickly and efficiently CT Air Systems responded.

That was fine, came on time and did their job.

The owner himself came out to do the initial design and estimate. The design was perfect, the equipment was just what I wanted, and the price was very fair. The estimate was written so that I could select upgrades if I wanted, complete with additional pricing, so I could pick the exact system I wanted for the home. The crew came and put most of the system in on day 1, and finished on day 2 in the AM. Very hard working employees and they left the home so clean you would have no idea they were even here. The duct work is custom and doesn't take up much space in the closets (for the drops to the 1st floor). Their electrician was scheduled and completed all the necessary wiring in a few hours, along with a new digital thermostat (included in the price of the job). At this point I have to schedule the first start up for which he company comes out to test it and make sure everything is running smooth. I will update my review once I have had the system up and running this spring/summer but I don't expect any issues considering how knowledgeable the owner and foreman on the job was. I had estimates and designs done by many different companies and this was the company I hired for the job. Everything was explained to me each step of the way. Seamless install, and totally professional.