McClelland Air Conditioning, Inc.

I purchased an HVAC mini split system from McClelland, and am very happy with it. Due to other things going on, it was about a month from when I first got an estimate, and they honored the original price. I didn’t need it immediately, so it was about 2 weeks before they started (they said that if it was urgent, they could make it sooner). George was very professional and explained everything very clearly, including pics of how the condenser and pipes would look like on the outside. Once they started, it took about a day and a half. Every one of the workers was nice and professional, and then took whatever time was needed to make sure I knew how to use it. And I’m happy to say it works great - very quiet and efficient, looks good both inside and outside (they custom make metal covers for the outside condensation pipes). It passed the permitting process with no problems. I’d highly recommend them!

Called McCelland for an appointment to fix an inoperative whole house fan. Technician showed up on time and was familiar with our fan and the controls. He found the electronic timer defective & said it a common problem with that particular timer. He replaced it in kind. When he installed the new timer, as I learned later, he uses sheet rock screws to secure the new timer. Well, it was a plastic box and the sheet rock screws stripped the threads so the new timer doesn’t fit square in the box. Now the timer he installed was billed out at $121 & change. The same timer sells at Home Depot for $27. So I’m quite disappointed. I did get a $25 discount because they service our a/c & heating system. Maybe it’s time for a change

We are in the middle of a heat wave and I'm trying to get AC for my 90 year old mother-in-law. I installed a mini-split, but had a problem and found out that McClelland services my brand of Mini-Split. I wanted McClelland to diagnose the problem and I would have been happy to pay them to repair as well. I had to wait 3 weeks for the appointment and on the day of the appointment they informed me they would only service units that they or an approved contractor installed. Why didn't they tell me this 3 weeks earlier? Why would they be so heartless to let a 90 year old woman swelter in the heat? Why wouldn't they honor their commitment?

If there was less than 1 star I would select that as an option. Buyer beware. I was a loyal customer for eight years and even signed up for their “club”. What a joke. After 3 years of not receiving any of the “club” benefits I called due to a strange smell coming out of my air conditioner. Apparently they had signed me up for only one of my two units (not a big house, just an old one) and they would not honor the “club benefit”. When asked why this was the case, how this occurred, and attempted to discuss possible solutions, the office manager’s only solution was that I find another service provider. Complete lack of problem solving, creativity and support for loyal customers. Thanks for the advice, McClelland, I’ll spend my money elsewhere.

Called for repair on my AC unit and I was told they are not accepting new customers so don’t call them because they are not taking on any new customers. . . As an owner of a small plumbing company I found this not only arrogant but shocking. We would never have turned down work, or the chance to help someone out.

Our older home needed new ductwork and new HVAC system. George was very professional and offered a very conservative quote! His crew was out to complete the install within two weeks and were very professional and knowledgeable! I HIGHLY recommend McClelland and I'm so happy with our service!!

I called McClelland because my 2 year old Daikin had a blinking light on our first time we used air for 2021. He showed up on time, checked the unit and blinking light had stopped. Went outside and no problems. On inside he mention filter was a little dirty and kindly said how to check faults if starting blinking again. My issue is this. There is a set fee to come out and determine what is wrong with the unit. Then after diagnosing unit a invoice is written up for parts and labor to fix it or make a phone call letting client know he can fix it without parts now for a certain amount of money. As sometimes things happen when he showed up there were no faults showing - no blinking lights so nothing to diagnosis. There was no impending invoice for parts and labor because unit was working when he arrived. On this posting there are 16 services you can check to show which service your not happy with. There is no box to check that says "Did not do work but charged." I was charged twice as much as the initial charge to diagnosis unit when nothing was done because unit was working. What is it called when you get charged more than the initial fee when no work is done!!!! Very disappointed

Chad from McClelland was just here to address my AC concerns. He listened carefully to what I had to say, asked clarifying questions, and then conducted an investigation using his fancy AC tools to determine what was actually wrong. He clearly communicated to me what his findings and recommendations were and what my options were, and then performed the service diligently. His repair solved my problem, which is very satisfying. He was professional, friendly, courteous, and careful. Excellent job.

Terrible company super unprofessional and workers are lazy. Told me they showed up to fix my ac but they’re was stuff in the way. I moved everything the night before so there was stuff in the way. I told them no there wasn’t sent a picture and when I caught them they switch their story up saying they never showed up. Bunch of lazy lairs. Never have them work on you’re ac units.

The owner Lance and his crew helped us get a mini split AC/heat system on two houses in Paradise and couldn't be happier with the work. They are busy so don't wait if you're wanting them to help with your home or project but quality and price can't be beat. Thanks Lance and Dale!

Called them Sunday morning to fix our broken air conditioning unit during a HOT spell. Alex came over immediately after explaining the charges. Charges were reasonable and it was a $15 part that needed to be replaced. Finished quickly and we had cool air. Would call them again.

Our heater suddenly stopped working on Christmas weekend!!! BRRR! The McClelland tech on call was out in 2 hours time and fixed it. And there wasn't a big charge because it was a Saturday. Such great service. Thank you!!!

Property management company called them to come and repair my AC. The technician said that the wires powering our outside unit were chewed up by an animal and needed to be repaired. He said that he needed to get authorization and went outside to make a call. Came back in, went outside and said he replaced the cords. My husband comes home and goes outside and looks. The technician did not replace the cord left it completely chewed up no power to the unit and AC still not working. Property management company was charged for a repair that didn't get done and now will not authorize another repair. My family is left without AC in 92 degree weather in the summer. Scam of a company and technicians that are in a hurry to leave without getting the actual work done.

Been a service plan member for going on 12 years and lately something isnt right. Ive seem to have "capacitors" go out every other year. Yeah they did go bad but they don't stand behind there product and will up sell every chance they get. Told sorry product are only from china then called another company and they said um no we have USA capacitors. So instead of trying to keep me it was sorry cant help we have bad products if you dont like it sorry. so yea ive moved on!!

5 stars for Kelsey! She helped me out even though we didn’t end up using their services at this time!! I really appreciate it!!

DO NOT DO BUSINESS WITH MCCLELLAND. They LIED to me, who's to say they will not lie to you? Story Time: Called to get a part for an AC unit. (Capacitor) I was quoted a price of $78.00. Unfortunately the part was not in stock, but it was available at the local parts house. McClelland arranged for me to pickup the part at the distributor. I then ASKED if I could buy direct and they said NO. I picked up the part and asked if I could buy a spare, expecting no. They gladly sold me a spare, for $19.75. $58 for looking up a part and calling the parts distributor, poor form. An more importantly you LIED when I asked a direct question.

They refused to come out to even look at the unit they installed 10 years ago because I had no 'contract'. Thanks a lot

Honest , reasonably priced. They don't push for expensive upgrades either. Great company.

Great service, great guys, good customer service on the phone. Twice a year maintenance. Easy.

They take care of my HVAC systems. They are very professional and personal.

Great field crew. Quality work. Knowledgeable staff. Very professional.

They've always treated me well.

Broken AC unit. There refused to come out. Because I was not Contracted.

No help at all, would not reccomend. Only company I called that did not want to provide service