First American Home Warranty

From good to terrible- First American Home Warranty… I have had First American Home Warranty for 8 years, and they have given me terrible service the last year and a half. I just cancelled my service. Most recently, I requested service for my hot water heater and the "vetted professional" plumber that was assigned to my claim had an F rating and 1.5 of 5 rating with the Better Business Bureau, 1.7 on Yelp (42 reviews), 2.2 on Google (92 reviews), 2.1 on Birdseye (90 reviews). I requested an alternative plumber assigned to my claim and was told that there was not a second contractor that could fix/replace my hot water heater in the Metro Detroit area, and that First American did not look at or care about online reviews ( including the BBB- which First American uses in their own advertisements to protect themselves). I was told that my request to find an alternative contractor or use my own contractor would be escalated and I would have a reply in 24 -48 hours. after 48 hours I had no reply and called and was told it was still in review and no one was working on Saturday- so it was 24-48 business hours. And I was told I would not be contacted from anyone from FAHW , but they would assign a contractor who would then contact me in 24-48 hours. I got no reply from anyone on Monday so had my own plumber replace my hot water heater and requested reimbursement for the work. Many of the hours on the phone on hold and after talking to many FAHW employees, I was told several times that my request was reasonable, I had been given a lot of misinformation, that for several occurrences I had not been contacted in the times I was told I would be for the escalations, but they had no power to reimburse me, and could not help escalate to anyone else within FAHW. In summary, I had poor service, First American did not honor their contract to provide "vetted professionals" and did not follow up on escalations and call backs convey their decisions on covering items obviously falling within the contract but not serviced professionally. I will never use this company again

I went through my home warranty company to find a provider that could repair my air conditioner. I placed my claim on 3/17/17 and I still have not heard from the HVAC company. I called the home warranty company and they informed me that the provider had the wrong telephone number. Once I provided the correct information they never tried to contact me. They wanted to come out today and I told them I had things to do. He stated that he could not reschedule and I told them I already waited three weeks. I told them I am paying them for their services and if I am not available then we need to reschedule. They stated that the provider is coming today but failed to give me a time frame. When I asked they just told me sometime today they will come. I only spoke with the home warranty company and still have not spoken directly to the AC company. They are refusing to find another company that could repair my air conditioner because it will take longer. Today is the second time that I called them about this issue and I still have not heard from the air conditioner company.

They just hire college kids during the summer, who don't know what they're doing. I waited two weeks to get a pool detection person out here.  My pool was green, in the mean time.  I was not a happy camper.  As far as the warranty company, you could go online and report your problem and somebody would call you and schedule an appointment usually within 24 hours.  The problem is, they assign contractors that don't really care because they aren't getting paid enough.  They don't really do anything; they just call a contractor.  The contractors only do certain things and they have a lot of extra hidden charges.

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Sony is detailed oriented and very personal yet professional. He provides quality service with a smile. Make your first and only call to !st AMERICAN HOME INSPECTIONS for service and you'll be glad you did!!!!

Sonny was very professional and clearly explained any issues he found. He also gave his honest opinion and made me feel secure about purchasing

Sonny made a same week appointment happen. Showed up on time and went right to work. Very detailed and took the time to point out even minor discrepancies. As a buyer he makes sure you have no questions or doubts as to the status of the property. Gave a very fair and competitive price as well, especially for Active duty. Definitely use 1st American again!

Sonny is the best. He exceeded our expectations in all categories. Thanks Sonny.

Sonny was very thorough and explained everything to us. He provided us with advice on how to maintain our home in addition to providing a detailed home inspection.

John was very detailed and explained everything he was doing. He made sure I understood what he was talking about before he moved on

My husband and I had our home inspection by Mr. Sonny from 1st american home inspections! neither one of us could be more pleased with the service! Sonny was EXTREMELY thorough, but more importantly he was very patient with us. We follow him around everywhere he went and we was constantly looking over his shoulder. he welcomed us and explained everything he did... he showed us how things worked, along with the condition of everything. before we moved to on the another section of the house he would stop and make sure we didnt have any more questions. we were both nervous (mostly me) going into this, but Sonny made the entire experience amazing for the both of us! i would give more star if i could!! Review en esp Mi esposo y yo tuvimos nuestra inspección de la casa por el Sr. Sonny de 1st american home inspection, LLC ! ninguno de nosotros podríamos estar más contentos con el servicio! Sonny sue extremadamente expectacular , pero lo más importante fue muy paciente con nosotros . Lo seguimos por toda la casa y estabamos constantemente mirando por encima del hombro . nos dio la bienvenida y nos explicó todo lo que hizo ... él nos mostró cómo funcionaban las cosas , además de la condición de todo. antes de que nos mudaramos a otra sección de la casa se asegurava de que no teníamos más preguntas. los dos estábamos nerviosos (sobre todo yo) de entrar en esto, pero Sonny iso nuestra experiencia increíble para nosotros dos ! yo le daría más estrellas si pudiera !!

Sonny was awesome!! Very professional and knowledgeable when he conducted my home inspection. This a great company and I had a good feeling from my first conversation with Sonny. He explains the entire process step be step and also gives you recommendations of how to improve the quality and safety of your home.

Good

Very friendly and professional